1. Refund Policy Overview
VeltrixHost aims to provide reliable offshore hosting services with clear and fair billing practices. Refunds are reviewed according to this policy, service type, usage status, and account standing.
VeltrixHost offers a 7-Day Money-Back Guarantee on eligible hosting services. This policy explains refund eligibility, non-refundable services, cancellation rules, and how to request a refund.
VeltrixHost aims to provide reliable offshore hosting services with clear and fair billing practices. Refunds are reviewed according to this policy, service type, usage status, and account standing.
Eligible hosting services include a 7-Day Money-Back Guarantee. If you are not satisfied with an eligible service, you may request a refund within 7 days from the original order activation date.
Shared hosting and selected VPS hosting services may qualify for the 7-Day Money-Back Guarantee unless otherwise stated on the product page, invoice, checkout page, or service agreement.
Dedicated servers, custom server orders, setup fees, domain registrations, SSL certificates, software licenses, add-ons, IP addresses, and services terminated for abuse or policy violations are non-refundable.
Refund requests must be submitted through the VeltrixHost client area by opening a billing support ticket. The request must include the service name, invoice number, and reason for cancellation.
Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on the payment provider, bank, or billing method used.
No refund will be issued for accounts involved in spam, phishing, malware, network abuse, illegal activity, chargeback fraud, copyright abuse, or violations of the VeltrixHost Acceptable Use Policy.
Submitting a cancellation request does not automatically guarantee a refund. Refund eligibility is reviewed separately under this Refund Policy and must be requested within the eligible refund period.
VeltrixHost may update this Refund Policy at any time. Changes become effective once published on our website. Continued use of our services means you accept the updated policy.