No-refund notice: VeltrixHost does not provide refunds once an invoice is paid or a service is activated. Client-area credit is also non-refundable and can only be used for VeltrixHost purchases or renewals.
1. Refund Policy Overview
This Refund Policy applies to all VeltrixHost services, including offshore hosting, Bitcoin web hosting, adult hosting, Linux VPS, Windows VPS, SMTP VPS, dedicated servers, adult dedicated servers, IPTV streaming servers, IP addresses, licenses, add-ons and setup work. By paying an invoice or allowing a service to activate, you accept that the payment is final.
- No refund is provided once an invoice has been paid.
- No refund is provided once a service has been activated, provisioned, reserved, configured or delivered.
- This policy applies regardless of whether the service is used, unused, cancelled early or no longer needed.
2. Payments Are Final After Payment or Activation
Hosting and server services often require reserved resources, upstream provider commitments, licensing, IP assignment, fraud checks, configuration time and operational costs. For that reason, VeltrixHost treats payments as final when payment is received or when the service is activated, whichever happens first.
- Dedicated server orders are non-refundable because hardware, location, network and IP resources may be reserved immediately.
- VPS, Windows RDP, Linux VPS and SMTP VPS services are non-refundable after payment or activation.
- Shared hosting, adult hosting and IPTV streaming services are non-refundable after payment or activation.
3. Client-Area Credit Is Not Refundable
Available credit in the customer client area is an internal account balance. It is not cash, not a bank balance and not a withdrawal balance. Credit can only be used to buy eligible VeltrixHost services or renew existing VeltrixHost services.
- Client-area credit cannot be refunded to a payment method.
- Client-area credit cannot be withdrawn, sold, transferred to another company or exchanged for cash.
- Credit remains available only for eligible VeltrixHost purchases, renewals and invoices.
4. Cancellations Stop Future Renewal Only
A cancellation request stops future renewal when submitted correctly through the billing area before the next invoice or renewal deadline. Cancellation does not refund the active billing period, unused time, setup fees, licenses, IP addresses, add-ons or custom configuration.
- Immediate cancellation may cause service deletion and data loss.
- End-of-cycle cancellation allows the service to continue until the paid period ends, where available.
- Customers must keep backups before submitting cancellation.
5. Non-Refundable Services and Fees
The following items are non-refundable after payment or activation because they may involve upstream costs, resource reservation, automated provisioning, manual setup, licenses or account-specific configuration.
- Offshore web hosting, Bitcoin web hosting and adult web hosting.
- Linux VPS, Windows VPS/RDP and SMTP VPS hosting.
- Offshore dedicated servers, adult dedicated servers and IPTV streaming servers.
- IP addresses, SSL certificates, licenses, operating system templates, panels, add-ons, upgrades, setup fees and custom work.
- Crypto payments, gateway fees, transaction fees and exchange-rate differences.
6. Abuse, Suspension and Termination Are Not Refundable
Services suspended, restricted, null-routed or terminated for policy violations are not eligible for refund. This includes violations involving spam, phishing, malware, fraud, copyright abuse, unlawful content, network attacks, port scanning, botnets, unauthorized streaming, IP reputation damage or other abuse.
- AUP violations do not create service credit.
- Chargebacks or payment disputes may cause immediate suspension and account review.
- Repeated abuse may result in permanent refusal of future service.
7. Billing Errors and Duplicate Payments
If you believe a billing error or accidental duplicate payment occurred, open a ticket as soon as possible. VeltrixHost will review the invoice history and payment records. If a genuine duplicate payment is confirmed, VeltrixHost may apply the amount as account credit for future VeltrixHost services.
- Review does not guarantee cash refund.
- Crypto overpayments or underpayments may be handled as account credit when technically verifiable.
- Customer mistakes during ordering, location selection, server selection or billing-cycle selection do not override the no-refund rule.
8. Service Issues and Support Review
If a newly delivered service has a technical issue, the customer should open a support ticket and allow VeltrixHost to investigate. VeltrixHost may repair, replace, reconfigure, migrate or escalate issues when technically appropriate. A service issue does not automatically create a refund right.
- Support review requires an active account in good standing.
- Customer-side software problems, misconfiguration, security compromise or content issues are not refund reasons.
- Network maintenance, upstream actions or emergency abuse controls may occur without refund.
9. Refund Policy Updates
VeltrixHost may update this Refund Policy when service offerings, upstream provider rules, payment methods, fraud controls or operating requirements change. The version published on the website is the active policy. Continued use of VeltrixHost services means you accept the updated policy.
