Offshore Hosting Refund & Cancellation Policy

1. Core Refund Rule

Refund eligibility

A customer may request a refund only if the eligible hosting or server service has not been activated and has not been delivered. The refund request must be received before activation or delivery.

Once credentials, a control panel, server access, hosting account access, an assigned service IP, domain completion confirmation, or another usable service has been delivered, the associated payment is final and non-refundable except where mandatory law requires otherwise.

2. When a Refund May Be Approved

• The order remains pending and unactivated when the customer submits the cancellation/refund request.
• VeltrixHost confirms that the ordered service cannot be supplied and no acceptable alternative has been delivered.
• A duplicate payment is verified and has not already been applied to another invoice or account balance.
• A refund is otherwise required by non-waivable consumer or payment law.

Where practical, a pre-activation cancellation request will stop provisioning. Customers should not wait until delivery if they no longer want a pending service.

3. Non-Refundable After Activation or Delivery

• Shared hosting once the hosting account is created and access is delivered.
• Linux VPS, Windows/RDP VPS and SMTP VPS once the virtual machine or usable panel/access information is delivered.
• Dedicated/bare-metal, GPU, streaming or high-bandwidth servers once hardware/network access is provisioned.
• Setup work, operating-system installation, control-panel or software licenses once ordered or committed.
• IP address allocations and add-ons once assigned or activated.
• Completed domain registrations, renewals, restorations and transfers.
• Service periods already used, even if the customer cancels early or no longer needs the service.
• Services suspended or terminated for fraud, non-payment, chargeback, abuse or AUP violation.

These categories also include WordPress hosting, Windows and Linux SMTP VPS, gaming servers, 10Gbps and 25Gbps servers, SMTP dedicated servers and associated IPv4 ranges. The same activation and delivery rule applies to each of these services.

4. Domain Transactions

Domain transactions are submitted to an upstream registrar/registry and may become irreversible very quickly. VeltrixHost does not offer a refund after a registration, renewal, restoration or transfer has completed. If an order fails before completion and the registry has not charged the transaction, the amount may be refunded or returned as account credit as appropriate.

A customer should verify spelling, TLD, registrant details and renewal period before payment. Domain availability shown during search is not a guarantee until registry confirmation.

5. Client-Area Credit / Available Funds

No withdrawals

Any available funds or account credit shown in the VeltrixHost client area can be used only to purchase or renew eligible VeltrixHost services. It cannot be withdrawn, cashed out, transferred to a bank/card/crypto wallet, or converted into a cash refund.

Promotional or bonus credit is always non-refundable. If VeltrixHost issues a discretionary service credit, that credit remains subject to this section.

6. SMTP VPS and IP Reputation

A refund is not available merely because a third-party mailbox provider, anti-spam system or reputation service blocks, rate-limits or lists an IP after delivery. Email deliverability depends heavily on sender behavior, content, list quality, authentication, reputation and recipient-provider policy.

If a customer believes an IP was materially unusable at the moment of initial delivery, the customer should open a ticket before production use so VeltrixHost can investigate or, where appropriate, replace the resource.

7. Cancellation and Renewal

Cancelling a service prevents future renewal if the cancellation is processed in time. Cancellation does not refund unused days in an active billing period. Customers remain responsible for backing up data before the termination date.

Failure to cancel before an automatic renewal or invoice payment does not create a refund right after the renewed service has been provisioned for the new term.

8. Payment Fees, Currency and Refund Method

Where a refund is approved, VeltrixHost may deduct non-recoverable payment processor, network, currency conversion, chargeback or administrative costs where permitted by law. Refunds are normally returned to the original payment channel where practical; if that channel cannot receive a refund, VeltrixHost may use another lawful method or account credit.

Cryptocurrency payments may be refunded as account credit or an equivalent amount determined at processing time; network fees and exchange-rate movement are not guaranteed to be recoverable.

9. Chargebacks and Payment Disputes

Do not use a chargeback as a substitute for the support process. A chargeback, payment reversal or fraud report involving an active service may result in immediate account restriction while the dispute is investigated. Fraudulent chargebacks may lead to termination and recovery of associated fees.

10. How to Request a Pre-Activation Refund

Open a billing/support ticket through the client support system and identify the order or invoice. The timestamp of the request is used to determine whether the request was submitted before activation.

Include the invoice number, service name, reason for the request and the payment reference. Do not include card security codes, wallet private keys or account passwords. Support will check the request timestamp and provisioning status and explain the eligibility decision. Any mandatory legal refund rights remain unaffected.