Privacy Policy

1. Privacy Policy Overview

This Privacy Policy explains how VeltrixHost handles information connected to website visitors, customer accounts, orders, invoices, support tickets, hosting services, VPS, dedicated servers, SMTP VPS, adult hosting and streaming server services. We collect and use information only for business, support, billing, security, fraud-prevention, abuse-handling and service-delivery purposes.

2. Information We Collect

The information collected depends on how you interact with VeltrixHost. Some information is provided directly by the customer and some is generated automatically by the website, billing system, support system or hosting infrastructure.

• Account details such as name, email address, company name, billing details and client-area login information.
• Order details such as selected service, server location, billing cycle, add-ons, IP requirements and support requests.
• Payment-related records such as invoice status, transaction IDs, payment gateway references and cryptocurrency payment confirmation data.
• Support data such as ticket messages, chat messages, abuse reports, troubleshooting details and attachments.
• Technical data such as IP addresses, login times, browser data, server logs, traffic information and security events.

3. How We Use Information

VeltrixHost uses customer and service information to provide hosting services, manage accounts, process invoices, respond to tickets, prevent fraud, handle abuse reports, maintain network security and improve service reliability.

• To create accounts, provision services and manage renewals.
• To process payments, invoice history, account credit and billing communications.
• To investigate service issues, downtime reports, support tickets and abuse complaints.
• To protect VeltrixHost, customers, upstream providers and third parties from fraud, spam, malware, phishing and network abuse.
• To comply with legal obligations, payment processor rules and upstream data center requirements.

4. Cookies, Analytics and Tracking

VeltrixHost may use cookies and similar technologies for login sessions, client-area security, website performance, analytics, live chat, advertising measurement and fraud prevention. Disabling cookies may limit the ability to log in, place orders or use support features.

• Essential cookies keep the website, billing system and client area functional.
• Analytics tools help understand page usage and improve performance.
• Live chat tools may process chat messages, browser information and visitor session details.

5. Payment and Cryptocurrency Processing

Payments may be processed through third-party gateways or cryptocurrency payment systems. VeltrixHost may store invoice records, payment status, transaction identifiers and confirmation data, but sensitive payment details are generally processed by the payment provider. Cryptocurrency transactions may be publicly visible on relevant blockchains.

6. Service Providers and Upstream Infrastructure

VeltrixHost may share limited information with trusted service providers when needed to deliver hosting services, process payments, prevent abuse, investigate fraud or maintain infrastructure. This may include upstream data centers, domain or license providers, fraud-prevention providers, support tools, live chat tools and payment processors.

• Only information reasonably needed for service delivery, security, billing or abuse handling is shared.
• Upstream providers may process technical details such as IP addresses, server identifiers, abuse reports, traffic information or service location details.
• VeltrixHost does not sell customer personal information to advertisers.

7. Logs, Abuse Handling and Security Monitoring

Technical logs are used to maintain service security, diagnose faults, handle abuse reports, prevent fraud and protect infrastructure. Logs may include IP addresses, timestamps, service identifiers, traffic patterns, control panel events, mail server events and security alerts.

• Logs may be reviewed when investigating spam, phishing, malware, network attacks, unauthorized access or policy violations.
• Security events may be retained longer when needed for abuse investigations, fraud prevention or legal defense.
• Customers are responsible for securing their own applications, scripts, email systems, passwords and server configurations.

8. Data Retention

VeltrixHost keeps information for as long as reasonably needed to provide services, manage billing records, comply with legal requirements, prevent fraud, resolve disputes, respond to chargebacks, investigate abuse and maintain business records. Retention periods may vary by record type and legal or operational need.

9. Customer Requests and Account Information

Customers may open a support ticket to request account information review, correction of inaccurate details or closure of an account where possible. Some records may need to be retained for billing, fraud prevention, legal, accounting or abuse-handling reasons even after service cancellation.

10. Privacy Policy Updates

VeltrixHost may update this Privacy Policy when services, payment methods, providers, security practices or legal requirements change. The current version is published on the website and applies to continued use of VeltrixHost services.